First Contact - Ordering a sample uniform
You can order a model from our collection or you always have the option to order any other design, or your own creation (custom design). If you want to choose a model from our collection, give us the model code, color, border, embroidery and size information and wait for the sample uniform to reach you in 1-3 weeks. Sample uniform is completely free for you to see the quality and the design in reality and also to detemine to sizes you need.
Placing the order
After you receive the test uniform, you send your order form including detailed information about the changes you want to make and your size list. For determining your sizes, our size table and the test uniform shall be your guide. Our customer support is always in charge to help you during the ordering process as fast as possible. Please do not hesitate to ask for anything you have in mind.
As soon as we get your order form, we email you the proforma invoice. You shall pay the total amount in advance or you also have the option to pay 50%, the rest 50% to be paid as we complete your order. If you choose to pay 50% in advance, we send you a notification that the order is completed and ready for shipment, email you photos of finished items and ask you to pay the second half. Please remember that we do not ship the order before we receive the total amount in our account. You can make the payment through bank transfer or with your credit card.
Delivery terms for uniforms is 3-5 weeks depending on the design and quantity. We work with DHL Express and TNT Express for shipment. You can track your shipment with the tracking number we give you. Orders directly come to your door. It takes 1-2 days from Turkey to European countries. Shipping charges are included in the prices offered so you don't pay any charges for deliveries. However, customs taxes and duties are paid by the receiver. We give the best support to our customers about customs and try to make them pay as less tax as possible.